Terms and conditions

General Terms and Conditions

You may read these general terms via our Site, App(s) or other mode of interaction.

These general terms (the “Terms”) set out the legally binding rights and obligations as between us and you, in connection with your use of our Site, our App(s) and our services, including any online or mobile websites, e-auction website, auction portal, and any services, applications or digital services owned, operated or offered by, on behalf of, or in conjunction with Friendi Mobile Kuwait or its affiliates, including any online or mobile application or digital service installation (collectively, the “Services”). These Terms do not alter in any way the terms or conditions of any other agreement you may have with Friendi Mobile Kuwait for Services.

By accessing, browsing, or using the Site, App(s) and/or Services, you agree to be bound by the terms and conditions set forth in, and any policies (including but not limited to our Privacy Policy and Acceptable Use Policy) referenced by these Terms, including any subsequent changes to them as updated from time to time. These terms and conditions are taken into account when you use or browse the Website, the Friendi Mobile App and/or the Services.

The Service

You can subscribe to certain Services via the Site or App(s), which you may download on your mobile device from the relevant app store. We will engage with you through the Site, App(s), SMS or/and email including for payments, electronic pins, and customer support.

Your Account and Login Information 

To enable you to use the Site, App(s) and/or Services, you are required to create an account (“Account”) by entering your email, password or personal identification number (PIN) and/or a one-time password (OTP) (collectively, “Login Information”). We may use the Login Information to identify you whenever you access your Account, the Site, the App and/or or Services.

You can register and login to the App(s) or Site via two methods:

First: via a federated login through Facebook, Google, or Twitter. By agreeing to login with your Google, Facebook or Twitter account, you consent that we may access and use your name, email address, profile picture and your public information posted to your Google, Facebook or Twitter account. We may provide Google, Facebook or Twitter with telemetry data such as the device id and information that you are providing on the App(s), which may be used by Google, Facebook or Twitter for their digital marketing campaigns.

Secondly: If you do not consent to this transfer of information, you can create your account directly in the App(s) or Site by filling out the required details.

You are solely responsible for the security of your Account and Login Information. When creating your Login Information, you should take care not to choose a word or number that may be guessed by anyone trying to access your account through the Site, App(s) and/or Services pretending to be you. If you discover or suspect that your Account or Login Information is breached, you must change your Login Information as soon as possible and notify us.

Privacy Policy

We will collect and use your Personal Information in accordance with our Privacy Policy accessible here “Privacy Policy – Friendi Mobile Kuwait”.

Your Personal Information

You agree to provide all information and complete all documentation, including in relation to identification, legitimation and billing details, which we, our third-party service providers, or CITRA may require from time to time.

CITRA requires Personal Information such as your ID, full name, address, contact information. We need this information for your account set up; to comply with the Law; to inform you about new Products; and/or to provide the best service. You agree to provide us with the requested Personal Information. You must keep us informed of any changes in your Personal Information. You agree that the Personal Information you provide to us is accurate and true and correct at the time it is provided and will be kept up to date. If you don’t keep your Personal Information up to date (which could include passport expiry dates), we might have to end your Service.

You authorize us to use your Personal Information for the purposes stated by us. We will only use your Personal Information as is necessary for the provision of our Services. We may disclose your Personal Information to our service providers as is required for maintaining and servicing your account and/or if required by Law. Our Privacy Policy, available on our Site, explains fully how we will handle your Personal Information.

You must keep your Personal Information up to date and tell us immediately if it changes. If you do not keep your personal information up to date, or you fail to provide it to us (including your Kuwait or GCC identification expiry date), we may have to suspend or end your Service with us in compliance with the regulating of registration subscribers’ data issued by CITRA.

Your agreement with Us

When using the Site, App(s), Services, and your Account, you agree:

• That you hold a valid identification document; and
• Be at least 18 years of age.
• Not to allow anyone else to operate your Account on your behalf.
• Not to engage in any illegal, unlawful or improper act or purpose in a manner that does not conflict with the laws in force in the State of Kuwait.
• Not to sell, re-sell, or commercially exploit our Services in any way.
• Not to upload or transmit through the Site and/or the Services any material which is defamatory, offensive, of an obscene character or any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer.
• To comply with all relevant and applicable laws and regulations in Kuwait.
• To comply with all terms and conditions of this contract.

If you do not comply with any of your obligations under these Terms, we shall not be responsible or liable for any losses you incur in connection with such noncompliance.

Any Services provided by us are subject to the rules and regulations of CITRA.

You may choose a new number and activate your SIM using the Site and/or App(s). If allowed, you may also transfer your existing number from your existing telecom provider (such transfer, to “port-in”). If you are allowed to port-in then you agree to provide us with full and accurate information we request from you to facilitate the port-in. Please remember that you are still responsible for all outstanding charges due to your previous telecom provider for any services they provided to you.

If you elect to port-in –:

If you elect to port-in to Friendi Mobile Kuwait according to CITRA regulations for Mobile Phone Numbers Transfer Service Among Mobile Telecommunications Companies, you understand, declare and acknowledge:

• That you are the current subscriber of the number(s) to be ported according to the regulations for Mobile Phone Numbers Transfer Service.
• That all messages in the existing voice mailbox(es) and any undelivered SMS and MMS messages will be lost;
• That any configuration information(s) from the existing account(s) will not be transferred to the new account;
• That you bear the obligations arising from the cancellation of the existing contract; and
• That once the switch has been completed you will not be able to change again (or return to the original operator) for at minimum 90 days according to the regulations for Mobile Phone Numbers Transfer Service.
• In case of prepaid, any available unused credit is not transferred. In case of post-paid, you declare paying all termination charges and current outstanding dues to your existing operator.
• In all circumstances, any due amount paid to the previous operator during the number portability process will not be refundable.
• You acknowledge that the switch-in process will be completed based on CITRA regulations for Mobile Phone Numbers Transfer Service, approved sales rules and policies and the previous operator’s protocols.
• Regardless of any reasons you may have (e.g., cancelled delivery, failed to pick up from Friendi Mobile locations, other circumstances), if you fail to activate your number(s) after one (1) month (30 days) of purchase [and after the completion of the port-in process], we may withdraw and re-assign the number without reimbursement nor liability, and do not require your prior consent.
• We reserve the right to change, withdraw, suspend or re-assign your phone number if required by law, by CITRA, or in other circumstances, such as if your account is terminated, or if you fail to pay any Charges to us or to your previous telecom provider, where you choose to port-in.

We will take all reasonable measures to ensure the security of your communications within the limits of all applicable laws and regulations. For reasons beyond our control however, we do not promise or guarantee that your communications will be completely secure. You must keep any PIN and password allocated to you secure, including not to disclose it to any other person. Any and all use of your PIN or password may incur Charges to you.

Services & Products

Permanent Offers

Once you access the Site and/or download the App, you can design a recurring prepaid mobile package, including local minutes and data that suits your needs (“Permanent Offer”).

The Permanent Offer auto renews on the corresponding day of the next Service Period and is charged as per the specific terms of the prepaid mobile package you choose (i.e. on a monthly, 3 monthly, 6 monthly or 12 monthly basis).

No balances/benefits are carried forward after the expiry of each Service Period and any unused balance/benefits (MB or mins) will lapse, unless otherwise stated by us.

You cannot buy more than one Permanent Offer per SIM at the same time.

You may upgrade and/or downgrade the Permanent Offer depending on the type of Permanent Offer you choose. Any upgrades and/or downgrades will only come into effect at the time of the monthly renewal of the Permanent Offer.

If you run out of minutes, you will be notified via SMS. You can make calls and the standard tariff for “Pay as You Go” will apply and any Charges while using minutes on the standard tariff will be deducted from your core balance/ wallet. If your core balance/ wallet is empty, you will not be able to make calls.

You have the option of buying a voice bundle/booster and it will be added to your minutes balance for that month.

You also have the option of buying a data bundle/booster and it will be added to your data balance for that month and you agree to our strict NBNB (“No Bundle No Browsing”) policy. This means we will not charge you unexpectedly for browsing, and you will need to subscribe to a data bundle/booster from the App or Site in order to continue using the data Services.

Unless otherwise stated by us, bundles/boosters will expire at the time of the monthly renewal of the Permanent Offer. You cannot carry forward any remaining balance after the expiry of the bundle/booster and any unused balance will be lost.

We can increase your Charges at any time. If we do, we’ll give you at least 30 days’ notice. If you don’t accept the new Charges, you can terminate these Terms and the Services in accordance with the Terms and without liability provided that you notify us that you want to terminate within the same 30-day notice period.

Promotional Offers

Our staff and our customers who have subscribed to ‘Limited Time Offer(s)’ and ‘Special Discounted Plan(s)’ (Promotional offers) are not eligible for prizes, promotions and/or rewards of seasonal offers. Our customers are eligible to receive the same promotion/seasonal offer once only for the same MSISDN within the promotional period.

If you subscribe for a ‘Limited Time Offer’ or a ‘Special Discounted Plan’, the offer will auto renew on the corresponding day of the next Service Period and is charged as per the specific terms of the ‘Limited Time Offer(s)’ or ‘Special Discounted Plan(s) you chose. Please ensure there is sufficient funds in your wallet for the renewal.

You have 29 days after the Limited Time Offer or Special Discounted Plan expires to credit your wallet otherwise you will lose the relevant promotional offer.

Fair Usage Policy

Our customers shall be subject to our fair usage policy (the “Fair Usage Policy”) in-order to guarantee providing the service to the Customer on a continuous basis.

Our Fair Usage Policy sets the below monthly limit on the number of minutes and messages our users have access to, both ‘On-net’ (within our network) and ‘Off-net’ (outside our network), so as to prevent the abuse of our services, and to provide the best possible experience to customers and users:

• Unlimited local Voice (on-net): 43,000 minutes per billing cycle (30 days)
• Unlimited local Voice (off-net): 21,600 minutes per billing cycle (30 days)
• Unlimited Data: 3 TB per billing cycle (30 days)

Subscription line validity – (Number reassignment and eligibility)

If you choose a pre-set Prepaid Plan, you will need to recharge your account to use our Services.

If you have a zero balance, others may call you but you may not make any calls, or use other Services, except to call our Customer Services at 156 or emergency services at 112.

If you do not use the Service or recharge your SIM for 90 continuous days after plan expiry, your SIM will be terminated and your phone number reassigned.

Stages:

After your plan expires (monthly, 3 month, 6 months or 12 months basis), the following steps occur in the subsequent 90 days as indicated:

1. 30 days “Pay As You Go”phase in which you may use the line for local calls and messages if there is credit in your wallet; Charges will be deducted from your wallet based on usage and the standard Pay As You Go pricing.
2. 30 days “Cooling” phase during which you may receive calls and SMS only (no Internet, nor outgoing calls);
3. 1 day (24 hours) in which the line is terminated;
4. 30 days quarantine, before any reassignment.

At the end of this period the line will be eligible to be re-assigned.

Charges, Payment and VAT

By signing up to the Services, you agree that we may charge you in line with any additional terms and conditions as may be made available to you, via the Site and/or App(s) or otherwise. We may charge you for all Services and/or Products used.

If you elect to opt-in for additional optional Services, you are taken to have read, agreed and confirmed the terms related to the relevant Service, including the fees and commissions applied to the Service mentioned on the Site and/or App(s). Our prices and tariffs are available on our Site, the App(s), in-store and/or from Customer Service.

We may:

• Collect fees and charges agreed upon against the Service.
• Amend the fees and charges from time to time, by giving a notice, including via SMS, at least three days before the amendment date. The revised fees will not apply to the services/plans that have been activated and paid for by the customer.
• The customer shall not incur the increase in fees, if cancelled during the notice period.

If any of the Services or Products are taxable, the Charges related to them will be exclusive of any applicable value added tax (“VAT”) chargeable.

SIM Activation and Delivery

If you choose to have your SIM pack delivered to you, we will do our best to deliver it to you on time but we have no liability whatsoever for delayed delivery or non-delivery. Should you experience any problems in having your SIM pack delivered, please contact our Member Care through ‘Contact Us’ on the Site, our email: [email protected] or call us on 156. We are always happy to help.

If you cancel a delivery request or misuse the delivery service, Charges may apply to subsequent delivery requests and these details may be stored for future payments.

In the event of activating a wrong number (Intentional or due to a human error), we may terminate such number without providing prior notice to you and without refunding the relevant Charges.

A credit assessment and/or a fraud check may be carried out based on the information you give us when you subscribe for the Services. We will charge you for the Services when you first subscribe and where applicable, again on the renewal of the Service at the beginning of each Service Period through your preferred mode of payment.

Should a payment fail we reserve the right to continue trying to execute the payment for a limited number of days using the different payment methods available. For example, if your wallet/account balance is zero, we will try to charge your registered credit or debit card.

We are not responsible for any delays or rejections of your payments or payment processing due to insufficient funds in your account or payment method, in case of suspicion of fraudulent payment, or for any other reasons beyond our control. We reserve the right to reject a sale or purchase of Products through the Site and or Application in the event we detect any pricing errors for the Products.

Numbers Portability and Change Ownership

In submitting a request to Port out the number and/or transfer the ownership it is considered as a request to terminate this agreement with us.

Once the Port out or change ownership process is completed, the agreement is considered terminated, and you alone bear the obligations arising from the cancellation.

In the event the line will be transferred to another operator (Port-out) or to a new owner (change of ownership) during the commitment period to any of the Services or offers, you understand that you will lose all benefits, Services and offers linked to the line. You will also forfeit any remaining subscription credits, all messages in your voice mailbox, and any unreceived SMS and MMS messages once the transfer and/or change of ownership is completed.

 

Number Portability

In the event that the line is transferred to another operator (Port-out), you acknowledge the following:

• You have the right to transfer the new number (newly activated) in accordance with the regulations of the Communications and Information Technology Authority (CITRA).
• You have the right to transfer the number more than once between any of the licensees, provided that ninety days have passed since the last transfer of the same number.
• You will lose all benefits, services and offers associated with the line during the period of commitment to any of the services or offers. You will also forfeit any remaining balances in the subscription, and no balance will carry over with the number.

Change Ownership

You do not own the phone line number made available as part of any Services provided by us, in accordance with the laws enforced in the State of Kuwait. In some circumstances, you may transfer the ownership of your line to another person in accordance with the applied fees and terms.

As the current owner of a phone line (whether now or in the future), you acknowledge that:

• The change ownership request must be made during the subscription period.
• That the identification ID/ document(Civil ID, GCC identity, Security identity for unspecified nationality or passport) is valid (minimum 30 days).
• you will lose all benefits, Services and offers linked to the line during the commitment period to any of the Services or offers;
• you accept full responsibility of any illegal, unlawful or improper usage of the mobile number (MSISDN) and actions resulting from such use prior to the ownership transfer and shall compensate us for any direct or indirect damages resulting therefrom.

As the new owner of a phone line (whether now or in the future), you acknowledge that:

• You declare the transfer of the of the ownership of the stated mobile number (MSISDN) under the current owner’s ownership and that all benefits, Services and offers linked to the line will not be transferred;
• That the identification ID/document(Civil ID, GCC identity, Security identity for unspecified nationality or passport) is valid (minimum 30 days).
• you confirm: that all personal information given to us is complete and accurate; that you have had full opportunity to ask questions of our employees or representatives in respect of all subscriptions, prices, promotion benefits and commitment periods.

Marketing Communication and Promotional Offers

Unless you notify us otherwise, you agree to receive promotional and other marketing material and important messages and information about your account, the Services, Site, App(s), Products, and/or Network or, if required, by law.

Availing of, purchasing and/or otherwise accepting an Offer means that you unconditionally understand and accept the terms of the Offer, as published by us on our Site, App(s) or otherwise, from time to time. We reserve the right to amend the terms of a promotional offer or to withdraw a promotional offer from new sales at any time. In the case where a customer has already purchased/accepted the offer before the changes, he/she will not be affected during the commitment period.

Certain promotional offers may renew automatically, in which case your preferred payment method will be charged automatically and/or otherwise in accordance with the terms of that promotional offer as directed by us from time to time. If you wish to unsubscribe and terminate a promotional offer, please refer to the instructions in the relevant promotional offer’s terms.

Suspending or Disconnecting Services

• We may suspend or disconnect all or any Services at any time if the Network needs urgent maintenance or upgrading.
• We may suspend, cancel or block your access to the Site, App(s), Products, and/or Service if you:

1. Providing false or misleading information.
2. If you do not use the Services or Products within the 90-day period after the plan expiry.
3. You have exceeded your subscription Credit Limit.
4. You fail to pay any fees when they are due.
5. We believe that you are using the Services, Application(s) or Products in a manner not permitted by this Agreement.
6. We suspect fraud, illegal use or activity in connection with your Services, Payments, SIM envelope or mobile number, or where we suspect illegal use.
7. You fail to update your identification and personal information after any expiration dates have passed and after we have notified you of the same.
8. We have been instructed to do so by any governmental authority or if required by law.

• If we suspend, cancel or block your access to the Site, App(s), Products and/or the Service due to circumstances described in this paragraph, we are not required to provide you with any notice. In all other circumstances, we will do our best to provide you with 30 days’ prior notice.
• You may request that we suspend your Services, for example, if you have lost your mobile device or it has been stolen. You must pay all outstanding Charges prior to suspension.
• You can cancel or simply stop using the Site, Products and/or App(s) at any time. You can also terminate the Services or a particular offer at any time and this will only be effective at the expiry of the current Service Period. Early cancellation charges could apply, in addition to any outstanding Charges payable by you to us. After cancelling your Services, it is up to you to cancel any payment arrangements which have been set up with third parties such as your bank.
• You can still make calls to emergency services during suspension.

When our Services end

Either Party may terminate these Terms at any time by providing written notice of termination. In such event, you agree to pay us all outstanding Charges owing on the termination date, including any amounts in arrears.

We may also terminate these Terms if:

• Breach these Terms.
• Damage or abuse the Services, App(s), Products, and/or the Network; or
• You are a Prepaid customer and we have suspended your Services and, following a further 90-day period (in accordance with the above section relating to the Subscription line validity – number reassignment steps and eligibility);
• you transfer your line (Port-out) to another operator.
• Cause harassment, disturbance or harm to others; or
• You become bankrupt, or insolvent, or any administrator is appointed to your business or assets, or you move to wind up your business.
• CITRA orders us to withdraw your phone number.

Upon cancellation, if you are in breach of these Terms, we may retain any amount paid by you and stop or suspend providing the Services. This does not limit any other rights of either Party.

General Queries or Complaints

If you have a general query or complaint, please contact us through our Contact us page or call Customer Services at 156.

You must file any complaint on errors in any invoice no later than 30 days from the date of your bill.

You must pay the undisputed bills for the Services you use during the complaint handling period.

If we are unable to resolve your complaint after 3 working days, you have the right to refer your complaint to CITRA.

Third Party Links

Our Site and/or the App(s) might include links to other websites or material which are beyond our control. We aren’t responsible for these websites or material nor do we review or endorse them. We are not liable (directly or indirectly) for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

Force Majeure and Matters Beyond Our Control

Factors outside of our control can affect the quality and availability of the Services. For example:

• Weather,
• Weak signals,
• Unexpected damage,
• Maintenance, upgrades to the network.

Where possible, we will advise you in advance of any interruptions or unavailability.

You are responsible for all Charges which result from accessing the internet, other data networks, websites, resources, software or content through the Services.

Such access shall be at your own risk and we will not be responsible for any content that is accessed unless we are providing the content. and Out of Control Circumstances

We are not liable for any delay or default in performance under these Terms if it is caused by an event reasonably beyond our control, including but not limited to governmental or supranational authority, war, rebellion, civil insurrection, pandemic, human caused catastrophe, natural disasters, accident, act of God, a direction of any sort by CITRA, or delay, failure or default our suppliers or the Network operator (“Force Majeure Event”).

Liabilities

To the extent permitted under applicable laws, we exclude all liability (whether for breach of contract, negligence or any other liability arising under or in relation to your use of the Site, App(s), Products, and/or the Services) to you or any other person for any costs, loss, expenses, or damage however caused and whether direct, indirect or consequential (including but not limited to loss of profit, loss of business, or loss of anticipated savings) and whether or not arising from or in connection with these Terms, but we do not exclude liability to the extent that such liability cannot be excluded under the laws of the State of Kuwait.

We are also not liable to you for any loss of business, revenue, profits or anticipated savings, data being lost or corrupted, or any indirect or consequential loss suffered by you through use of, or the unavailability of, the Site, App(s), Products, and/or the Services.

You agree that we are not liable if you fail to use any Services and/or Products whether provided by us and/or in conjunction with third parties, due to your negligence or failure to apply the required configuration and/or setup for the Services and/or Products. Such Services include but not limited to ‘Roaming Packages and/or Add-ons’, ‘International Packages and/or Add-ons’ or ‘Third Party App(s) and/or Services’.

Copyright and License

All copyrighted and copyrightable materials on the Site or App(s), including but not limited to the text, design, manuals, product information, graphics, images, pictures, sound and other files, and the selection and arrangement thereof (collectively, “Materials”) are ALL RIGHTS RESERVED and copyright of us and/or our licensors.

We grant you a limited license to make personal use only of the Materials for your information purposes only. This license is subject to these Terms, and does not include the right to: (a) use the Site or Materials other than for its intended purpose, including but not limited to any marketing, selling, or other commercial uses; (b) use framing techniques to enclose any portion of the Site, including any images found on the Site or any text or the layout or design of any page or form contained on a page; (c) publish, publicly perform or display, or distribute to any third party any Materials, including reproduction or hosting the Materials on any computer network or broadcast or publications media; (d) make derivative uses of the Site or the Materials; or (e) any systematic collection or extraction of data through the use of any data mining, robots or similar data gathering or extraction methods.

You are not conveyed any other right or license, by implication, estoppel or otherwise, in or under any patent, trademark, or proprietary right of ours or of any third party. Any unauthorized use of the Site will terminate the permission or license granted by these Terms and may violate applicable law, including but not limited to copyright laws, trademark laws (including trade dress), and communications regulations and statutes.

Trademarks and Service Marks

“Friendi Mobile”, “Friendi Mobile Kuwait”, “Friendimobile.com.kw,” and Friendi Mobile Kuwait logos are trademarks, service marks or registered trademarks of Friendi Mobile Kuwait or its suppliers and licensors, and may not be copied, used or imitated, in whole or in part, without the prior written permission of us or our suppliers or licensors. You may not use meta tags or any other “hidden text” using any of the above-referenced marks without our permission. Additionally, all page headers, graphics, icons, and scripts are service marks, trademarks, and/or trade dress of Friendi Mobile Kuwait, and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other Friendi Mobile Kuwait names or logos mentioned on the Site, or any other trademarks, registered or otherwise, are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Friendi Mobile Kuwait.

Intellectual Property Rights

You may not use our information or our Intellectual Property for any purpose without our written permission.

General

You agree to be bound by any amendments and additional terms and conditions that may be notified to you and/or on our Site or through the App(s) from time to time. We may modify these Terms including the Charges related to any Product or Service, or withdraw any Product or Service offering, at any time and in any way. If any change is material, we will notify you. Any changes or modifications to these Terms will be effective upon posting of the revisions. If you continue to use the Site, the App(s), the Products and/or the Service after any change, you are deemed to have accepted the new Terms.

We may transfer, subcontract, or assign any of our rights and obligations and your account or contract at any time without your consent.

If any term of these Terms is rendered invalid or unenforceable, the remainder of these Terms will remain valid and effective.

Any indulgence we grant you, or extra time we allow you, does not affect our rights under these Terms.

All notices relating to the Site, App(s), Products, and/or the Services must be in writing and may be sent by email to an email address notified by you. We will assume that you received the email at the time of sending. You may email notices to us at [email protected].

Law and Jurisdiction

The Site, App(s), Products, and/or the Services are controlled and operated in the State of Kuwait. The Terms will be governed by the laws of the State of Kuwait.

The Terms will be governed by the laws of the State of Kuwait, and any disputes shall be subject to the exclusive jurisdiction of the courts of the State of Kuwait.

Definitions

In these Terms:

Application or App(s) means the mobile application of Friendi Mobile as well as the digital electronic communications service downloaded on supported devices, or any other digital platform offered by Us from time to time, that We and other third-party providers may provide to you from time to time and all other ancillary services;

Booster means a one-time local minute, international minute and/or data package which you can buy from a selection of different allowances at any time during a Service Period, and which will be valid until the end of that Service Period as notified to you during the time of purchase;

Charges means the charges published by us from time to time that you must pay for using the Service including periodic charges, international roaming charges, charges passed to us for your usage by third parties, one-off charges like SIM activation and reactivation fees or charges to port your phone number to another provider;

CITRA means the Communications and Information Technology Regulatory Authority of Kuwait, with website www.citra.gov.kw;  

Customer Care, Member Care or Customer Services means our customer care telephone and social media service available to you, details of which are on our Site and in the App(s);

Intellectual Property means, the copyrights, trademarks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, know-how, trade secrets and any other type of intellectual property which are owned by, licensed to, used and/or held by us on or in connection with our Site, App(s), Products, Service or the Network;

Monthly Included Value means the usage allowance allocated to you in exchange for the Monthly Subscription that you pay us;

Network means the digital mobile phone network and/or the wireless platform for internet service in Kuwait that allows you to receive or use our Services.

Offer means any products, packages, plans, bundles and/or promotions offered by us to you from time to time (whether permanent, temporary, chargeable or not chargeable), including data, SMS, local minutes, international minutes, roaming and/or other Services.

Personal Information means any personal data relating to you and includes, but is not limited to, your name, address, ID details (passport or national ID card), service usage details, call records, message records, account status, payment history, and any information resulting from your use of the Site, App(s), and/or Services;

Prepay, Prepaid or Prepaid Plan means a predetermined Monthly Included Value paid for in advance and which can be used for Services until the Monthly Included Value is consumed or expired;

Privacy Policy means the privacy policy available on the Site that governs your use of the Service;

Product/s means the products that we may offer from time to time in connection with the Services, including any of SIM Cards, mobile devices, contracts, Prepay, Monthly Included Value, recharges, internet service and/or modems, and any combination of any of these;

Service(s) means the telecommunication services provided by us to you, including all Products, the App(s), value added services, digital electronic communications service, internet service and other electronic communications services as well as other additional related services that we and other third party providers provide to you over our Network from time to time and all ancillary services thereto;

Service Period means the period from a day of one month to the corresponding day of the next month if such exists, or if not, to the last day of the next month (as from 3 January to midnight on 2 February or from 31 January to midnight on 28 February);

Site means the Friendi Mobile Kuwait Website located at [https://www.Friendimobile.com.kw].

SIM or SIM Card means the Subscriber Identity Module card containing your phone number and which is programmed to allow you access to our Service over the Network;

Subscription Credit Limit means the maximum credit that we will apply to your account based on your creditworthiness;

Unauthorised Traffic means a flow of calls for any particular Service which we believe is: (i) disproportionate to the flow or volume of calls which we expect from good faith commercial practice and usage of the Network; or (ii) disproportionate to your previous call profiles (in any given month) with us;

We, we, us, or our means Connect Arabia WLL (operating as Friendi Mobile Kuwait), its affiliates, subsidiaries or its successors-in-title;

You, yours and/or your means you, the customer, who applies for access to and receives our Site, App(s) and/or Service(s).